We take great pride in crafting our homemade relishes with the highest quality ingredients, and we want you to be satisfied with your purchase. Please read our refund policy carefully to understand your rights and options.

Since our products are homemade and perishable, we are unable to accept returns or exchanges once the product has been opened or used. However, we are committed to ensuring your satisfaction. If you are not completely satisfied with your purchase, please review the following conditions »

Damaged or Defective Products:
If your relish arrives damaged or defective, please contact us within 7 days of receiving your order with a clear photo of the damage. We will be happy to offer you a replacement or a full refund for the affected product.

Incorrect Order:
If we sent you the wrong product or an item is missing from your order, please reach out to us within 7 days, and we will send you the correct item at no additional charge or issue a refund for the missing product.

Order Cancellations:
If you wish to cancel your order, please contact us within 24 hours of placing your order. After this time, we are unable to cancel orders due to the processing and shipping of perishable items.

How to Request a Refund or Exchange:

To request a refund or exchange, please contact us at hello@doubleparched.com with your order number and details of the issue. We will respond to your inquiry within 2-3 business days.

Shipping Costs:

Shipping costs are non-refundable unless the return is due to an error on our part (e.g., damaged or incorrect items).

Restocking Fees:

We do not charge restocking fees for refunds or exchanges under the conditions outlined above.

Final Sale Items:

Certain items may be marked as final sale on our website. These items are not eligible for returns or refunds.

Last updated 3rd December 2024.